Shipping Policy

Shipping
Policy

Shipping Policy — ZenVee

At ZenVee, we work hard to get your order to you as quickly and safely as possible so you can start creating memories right away.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. You will receive confirmation once your order has been prepared for shipping.

Delivery Time

Orders are expected to arrive within up to 2 weeks from the shipping date, depending on your location and courier operations.

Shipping Delays

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to courier issues, high demand periods, customs processing, or unforeseen circumstances.

If any delay affects your order, a member of our team will contact you directly with an update and assist where possible.

Tracking Information

Tracking details will be provided once your order has been shipped so you can monitor delivery progress.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. ZenVee cannot be held responsible for delays or failed deliveries caused by incorrect address details supplied at checkout.